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Payment ,Shipping, Returns

CHANGE or CANCEL YOUR ORDER

Change your order

If you wish to change your order, please contact Ecco Lighting immediately by calling +61 03 94646642.  We can only guarantee changes ( including to the delivery address and card message) made at least 24 hours before dispatch. Please note that once the order has been prepared and/or are with our courier for delivery, no changes can be accepted

Cancelling you order

If you wish to cancel your order, please contact Ecco Lighting immediately by calling +61 03 94646642. Ordered can normally be cancelled up to 48 hours before the intended delivery date. Please note that once the order has been prepared and/or are with our courier for delivery, orders cannot be cancelled

DELIVERY

All orders are dispatched form our Melbourne warehouse with 48 hours after the order has been placed. Our Couriers deliver between 9.00am and 5.00pm Monday-Friday.  Our Couriers do not deliver on weekends or public holidays

EXCHANGE or RETURNS

When you receive your goods we ask that you unpack all stock and report any faulty items with in 2 days(48hours). A written confirmation of the following information- Code(item number) , price, colour, quanity, and the fault details- is required by email. Pls send the email to “sales@eccolighting.net.au”

PRIVACY POLICY

The information that Ecco Lighting gathers from electronic business will not be disclosed to any other party/organization, unless it is required to assist with fulfiment of your order

ITEM UNAVAILABLE

We endeavor to have stock available at all times: however , if you have ordered an out of stock item we will do the following:

1  Notify you of the out of stock item, and advised when will be available, and place the item on back order.   or

2 Offer you a refund with the amount outstanding due to nil availability of the item

PAYMENT

All prices are shown in Australian Dollars and include GST. Payment is secure and is made through PayPal using MasterCard or Visa.

Please note that you  DO NOT NEED  a PayPal account to use this service. Although if you have an account you can also use that to make payment. Paypal also allows you to pay using your local currency.

If you are uncomfortable buying over the internet  PLEASE  feel free to contact us directly at “sales@eccolighting.net.au”  or call  03 94645593 for an old fashioned sale.